Refund policy

We strive to ensure our customers' satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help. Please review our return policy below:

1. Returns and Exchanges:

We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Initiate a Return or Exchange:

Please contact our customer service team at hickoryhillbathco@gmail.com to initiate the return or exchange process. Provide your order number, the reason for the return or exchange, and any relevant details.

3. Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, a refund will be processed to your original method of payment within 10 business days.

4. Exchanges:

If you wish to exchange an item, please specify the replacement item you would like in your return request. Exchanges will be processed once the returned item is received and inspected.

5. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service for returns to ensure that we receive your returned item.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We may request photos of the damaged or defective item for our records.

7. Cancellation Policy:

If you need to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

8. Custom Orders:

Unfortunately, we cannot accept returns or exchanges for custom or personalized orders unless they arrive damaged or defective.

9. Contact Information:

For any questions or concerns regarding returns, exchanges, or refunds, please contact us at hickoryhillbathco@gmail.com.

Thank you for choosing Hickory Hill Bath Company. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.